Privacy Policy

Your privacy is important to us.

At Travel by Courteney, we are committed to protecting your personal information and maintaining your trust. This Privacy Policy outlines how we collect, use, store, and disclose personal information, as well as our overall approach to ensuring your data is handled with care and respect.

Travel by Courteney (ABN 96171401, “we”, “us” or “our”) complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). These principles govern how we handle personal information and set the standard for transparency and accountability.

By using our services or engaging with us, you agree to the terms of this Privacy Policy and consent to the collection, use and disclosure of your personal information as described.

What Is Personal Information?

Personal information refers to information or an opinion about an individual who is reasonably identifiable. This includes your name, contact details, and travel preferences, whether the information is recorded in a material form or not.

What Information We Collect

We collect only what’s necessary to provide you with the best service and seamless travel experiences. This may include:

• Full legal name
• Date of birth
• Address (residential and/or postal)
• Email address and phone number
• Passport and visa details
• Travel and loyalty program membership numbers
• Travel preferences and past booking history
• Medical or dietary information (if relevant to travel bookings or insurance)
• Emergency contact details
• Payment and billing details
• Insurance requirements

We may also collect information about you from others—such as when someone makes a booking on your behalf—or from third-party travel providers and partners.

How We Collect Personal Information

We collect personal information in several ways, including:

• Directly from you (via phone, email, website, or in-person consultations)
• Through our booking forms or enquiry systems
• Via third-party booking platforms or agents
• From your authorised representative
• From publicly available sources where relevant

Occasionally, we may collect unsolicited information. If we do, we will determine whether it is necessary for our business and either retain or securely destroy it in accordance with the Privacy Act.

How We Use Your Information

Your information is primarily used to provide and manage your travel arrangements. This includes:

• Making, amending, or cancelling bookings
• Communicating with you about your travel plans
• Processing payments
• Coordinating special requests (e.g. accessibility needs, dietary requirements)
• Organising travel insurance
• Ensuring compliance with legal requirements
• Understanding your preferences to improve our service
• Sending service updates or important notices
• Managing feedback or resolving disputes

We may also use your information to send occasional travel updates or offers, but you can opt out of these communications at any time.

Disclosure of Personal Information

To deliver your travel arrangements effectively, we may share your personal information with:

• Airlines, cruise lines, hotels, and other travel providers
• Insurance companies and emergency assistance providers
• Government authorities (e.g. immigration, customs, consular services)
• Our technology providers and booking platforms
• Professional service providers (e.g. accountants, legal advisors)

Some of these parties may be located overseas. By requesting international travel services, you consent to us disclosing your information to overseas recipients. These providers are subject to the laws of their own country, and while we take reasonable steps to ensure your data is treated securely, they may not be bound by Australian privacy laws.

How We Store and Protect Your Information

We take your data security seriously. Your information may be stored:

• In secure digital systems and booking platforms
• In our back-office system
• As hard copies (e.g. printed booking documents)
• Via email and phone records (if applicable)

We implement strict safeguards to prevent unauthorised access, misuse, loss, or disclosure, and we only retain your information for as long as necessary to meet legal or operational requirements.

Accessing and Updating Your Information

You are welcome to request access to the personal information we hold about you at any time. You can also ask us to correct or delete your details if they are inaccurate, outdated, or no longer required.

To request access or changes, please email us at cp@travelbycourteney.com.au. There is no fee to make a request, and we will aim to respond within 14 days.

Direct Marketing and Your Preferences

From time to time, we may send you travel updates, promotions, or newsletters. If you’d rather not receive these communications, you can:

• Click the “unsubscribe” link in any email
• Contact us directly to opt out
• Update your preferences in any client portal (if applicable)

We respect your choices and will act promptly on your request.

Cookies and Website Use

Our website may use cookies or similar technologies to enhance user experience and track website traffic. You can adjust your browser settings to manage or block cookies at any time.

Making a Complaint

If you feel that we have not met our privacy obligations or have mishandled your information, we encourage you to let us know. You can contact us directly at:

Travel by Courteney
Email: cp@travelbycourteney.com.au
Phone: 0490 396 633

We take complaints seriously and aim to resolve any concerns promptly and fairly. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal obligations. We encourage you to review it periodically via our website.